Microsoft Outlook Email Troubleshooting
- Microsoft Outlook Duplicate Email Problem
- Microsoft Outlook Email Format Problem
- Microsoft Outlook 2016 Email Issues
- Microsoft Outlook 2013 Troubleshooting
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- Choose Account Settings Account Settings. On the Email tab, choose your account (profile), and then choose Repair. Note: The Repair option isn't available if you're using Outlook 2016 to connect to an Exchange account. Follow the prompts in the wizard, and when you’re done, restart Outlook.
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Graphpad prism 8 crack. Fix Outlook and Office 365 problems. The Microsoft Support and Recovery Assistant for Office 365 is a one-click tool that Microsoft has released to make things easier for Windows users who are.
-->Introduction
This article describes how to troubleshoot the following kinds of issues in Microsoft Outlook when it's used together with Office 365:
- Outlook stops responding (hangs).
- Outlook crashes even though you aren't actively using it.
- Outlook crashes when you start it.
Microsoft Outlook Duplicate Email Problem
Procedure
To help troubleshoot Outlook issues in an Office 365 environment, follow these steps.
Step 1: Investigate possible issues caused by add-ins
Exit Outlook.
Open a Run dialog box. To do this, use one of the following procedures, as appropriate to your version of Windows:
- If you're running Windows 10, Windows 8.1, or Windows 8, press the Windows logo key+R.
- If you're running Windows 7, click Start, type Run in the Search box, and then click Run.
Type Outlook /safe, and then click OK.
If the issue is fixed, click Options on the File menu, and then click Add-Ins.
Select COM Add-ins, and then click Go.
Click to clear all the check boxes in the list, and then click OK.
Restart Outlook. If the issue doesn't occur, start adding the add-ins one at a time until the issue occurs.
Step 2: Repair Office
- Open Control Panel, and then click Uninstall a program.
- In the list of installed programs, right-click the entry for your Office installation, and then click Change, and then click Online Repair.
Step 3: Run Outlook Diagnostics
Run the Outlook won't start automated diagnostics to fix the issues.
Note
Click Run when you're prompted by your browser.
If the tool doesn't resolve the issue, go to Windows or Look to start **Microsoft Support and Recovery Assistant for Office 365 **(SaRA).
On the first screen, select Outlook, and then select Next.
Select any of the following options, as appropriate, and then select Next:
- Outlook keeps hanging or freezing
- Outlook keeps crashing with a message 'Microsoft Outlook has stopped working.'
SaRA runs some diagnostic checks, and returns possible solutions for you to use to try to fix Outlook connectivity issues.
Step 4: Create a new Outlook profile
Note
If you ran SaRA in Step 3, and you created a new profile, you can skip all of Step 4.
Open Control Panel, and then click Mail.
Click Show Profiles.
Select the profile that you want to remove, and then click Remove.
Important
Removing the profile also removes associated data files. If you're not sure whether the data files are backed up or stored on a server, do not remove the profile. Instead, go to step 4.
Click Add.
In the Profile Name box, type a name for the new profile.
Specify the user name, the primary SMTP address, and the password. Then, click Next.
You may receive the following message: Allow this website to configure **alias@domain** server settings? In this message, click to select the Don't ask me about this website again check box, and then click Allow.
When you're prompted, enter your logon credentials, and then click OK.
When Setup is finished, click Finish.
Step 5: Run SaRA Advanced Diagnostics before you contact Support
This step creates detailed information about your Outlook configuration and provides solutions for any known issues that are detected. It also gives you the option to upload your results to Microsoft so that a Support engineer can review them before you make a Support call.
- Click Outlook Advanced Diagnostics.
- Click Run when you are prompted by your browser.
Microsoft Outlook Email Format Problem
More information
For more info about command-line switches that are used together with Outlook, go to Command-line switches for Microsoft Office products.
Still need help? Go to Microsoft Community.
Each e-mail service has its own quirks for setting up the account in Outlook 2013 (or any mail program) to properly send and receive messages. Outlook can automatically detect the settings in many cases, but it can’t always detect every service correctly.
If Outlook wasn’t able to successfully send a test message, you need to do some troubleshooting. Don’t panic, though. It’s not that difficult. If you get stuck, you can always call your ISP’s tech support line and get help.
If you’re using a web-based e-mail provider such as Yahoo! Mail or Gmail, it might not work with Outlook. This is a known issue. Some services have workarounds that you can follow to make them work in Outlook; check the tech support section at the website where you get your web-based mail to see whether there is anything you can do.
To troubleshoot mail problems, make sure you have the following information handy. If you don’t have it, contact your ISP. It may also be available on the ISP’s website.
Your e-mail address and password: You probably have this already from your earlier attempt.
The incoming and outgoing mail server addresses: They might be the same.
The server address is usually whatever comes after the @ sign in your e-mail address, preceded by the word mail. For example, if your e-mail address is tom@myprovider.com, the mail server might be mail.myprovider.com.
Microsoft Outlook 2016 Email Issues
If there are separate servers for incoming and outgoing mail, the incoming one might be pop.myprovider.com, and the outgoing one might be smtp.myprovider.com. Those are just guesses, though; you need to get that information from your ISP.
Information about whether an encrypted connection should be used.
Information about whether your outgoing mail server requires authentication: If it requires authentication, you also need to know whether the outgoing server requires a different username and password than your regular one.
Armed with all that information, follow these steps to troubleshoot:
Microsoft Outlook 2013 Troubleshooting
Choose File→Account Settings→Account Settings.
The Account Settings dialog box opens.
Double-click the e-mail account you want to troubleshoot.
The Change Account dialog box opens, as shown in Figure 8-8.
Check all the information in the dialog box to make sure it matches the information you have about your account.
In particular, check the Account Type, Incoming Mail Server, and Outgoing Mail Server (SMTP).
You may not be able to change the account type. If you can’t, and it’s wrong, you need to delete that account from Outlook and set it up again as if it were a new account.
Select or deselect the Require Login Using Secure Password Authentication (SPA) check box, whichever is different from the current setting.
Click the Test Account Settings button to see whether that fixed the problem. If it did, skip the rest of the steps. If it didn’t, go back to the original setting and go on to the next step.
Click the More Settings button.
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The Internet E-Mail Settings dialog box opens.
Click the Outgoing Server tab and then select the My Outgoing Server (SMTP) Requires Authentication check box, as shown in this figure.
Try each of the three options. After each one, click OK and then click the Test Account Settings button to check whether it helped. If one of the options works, skip the rest of the steps.
If you select the Log On Using radio button, fill in your username and password in the boxes provided. For the username, use your complete e-mail address. If that doesn’t work, try using only the part of your e-mail address before the @ sign. Try it with the Require Secure Password Authentication (SPA) check box deselected and then try it with that check box selected.
If you closed the Internet E-mail Settings dialog box, click the More Settings button again to reopen it. Then on the Advanced tab (see the figure), drag the Server Timeouts slider closer to the word Long (that is, farther to the right).
This change can help give more time to a mail server that is slow to respond. A timeout delay of more than two minutes isn’t usually needed.
Some mail servers use different port numbers for incoming and/or outgoing mail. Check with your service provider to make sure that it uses the defaults of 110 for incoming and 25 for outgoing, and make changes on the Advanced tab if needed. If you use an encrypted connection, the incoming server’s default is 995. Check with your provider to find out for sure.
Click OK and click the Test Account Settings button.
If you got Outlook to successfully complete a test message, great. Close all dialog boxes. If not, contact your e-mail service provider’s tech support and find out what setting you need to change to make it work.